FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 2-3 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Where do we ship your product from?

Our offices are located in Pouillé-les-Coteaux , France . There are no warehouses, as there is no stock.

Do you provide product tracking/monitoring information?

Yes, please wait 3 days after placing your order and then contact us via email at redstoneandco.com

Some items are missing from my order, what's going on?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two separate deliveries. The rest of your order will most likely arrive shortly.

I received a damaged item. What can I do?

We're sorry to hear that. Simply send us a picture of the damaged item to redstoneandco.com and we'll send you a replacement as soon as possible.

Where are you located?

We are located in Pouillé-Les-Coteaux In France

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see its location at any time. If you still need help tracking your package or have any questions about it, please contact us by email at redstoneandco.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online purchases. If you still wish to receive a refund, we can certainly process the payment, provided the request is made within 30 days of the order date and the item(s) in question are not on sale. For more information, please read our refund policy [ link to refund policy].